Frequently Asked Questions
Everything you need to know about Big Joe furniture and service.
How long does shipping take for oversized furniture?
Most orders are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location, as we use specialized carriers to ensure your furniture arrives in perfect condition.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a refund. Please note that items must be in original condition, and return shipping fees may apply.
Are Big Joe products covered by a warranty?
Yes, all Big Joe products come with a 1-year limited warranty covering manufacturing defects in materials and workmanship under normal household use.
Do you offer assembly services for your furniture?
Many of our items ship flat-packed to save you money on shipping. We provide easy-to-follow instructions and all necessary hardware. For select large items, white-glove delivery and assembly are available at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger purchases.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your furniture's journey to your home.